Refund policy
RETURN AND REFUND POLICY
We want you to love what you ordered. If something isn't right, here's how returns work.
Right to cancel (UK/EU customers) Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, contact us at info@theoldmoneylooks.com within that period.
Returns
- Items must be returned within 14 days of your cancellation notice
- Items must be unworn, unwashed, with original tags attached and in original packaging
- Return shipping costs are the customer's responsibility unless the item is faulty or incorrect
- Once we receive and inspect the return, we will process your refund within 14 days to your original payment method
Faulty or incorrect items If you received a faulty or incorrect item, contact us at [EMAIL] with your order number and photos of the issue. We will cover return shipping and offer a replacement or full refund.
Non-returnable items
- Items marked as final sale
- Underwear and swimwear (for hygiene reasons), unless faulty
Contact For any return or refund query, email info@theoldmoneylooks.com